Privacy Policy

Last updated: 12/12/2025

This Privacy Policy explains how we collect, use, store and protect your personal data when you use our website or contact us. We are committed to protecting your privacy and handling your data in a transparent and secure way.

1. Who We Are

This website is operated by London Audio Visual Hire (“we”, “us”, “our”).
We provide audio visual hire and event production services.

If you have any questions about this policy or how we handle your data, you can contact us at:
Email: events@londonaudiovisualhire.co.uk

2. Information We Collect

We may collect and process the following types of personal data:

Contact information such as name, email address, phone number and company name
Enquiry details submitted via contact forms, email or phone
Technical data including IP address, browser type, device information and operating system
Usage data such as pages visited, time spent on the site and referral source
Marketing preferences where you choose to opt in

We only collect personal data that is necessary and relevant.

3. How We Collect Your Data

Your data may be collected when you:

Submit a contact or enquiry form
Email or phone us directly
Request a quote or further information
Browse our website (via cookies and analytics tools)

4. How We Use Your Data

We use your personal data to:

Respond to enquiries and provide quotes
Deliver our services
Communicate with you about projects or requests
Improve our website and user experience
Send marketing communications where consent has been given
Meet legal or regulatory requirements

We do not sell your personal data to third parties.

5. Legal Basis for Processing

Under UK GDPR, we process personal data using the following lawful bases:

Consent
Contractual necessity
Legitimate interests
Legal obligation

6. Cookies

Our website uses cookies to improve functionality and analyse traffic.

These may include essential cookies and analytics cookies such as Google Analytics.
You can control cookies through your browser settings.

7. Data Sharing

We may share your data with trusted third parties where required, including:

Website hosting providers
Analytics and performance platforms
CRM and email systems
Professional advisers or authorities where legally required

All third parties are required to process your data securely and in line with data protection laws.

8. Data Storage and Security

We take appropriate technical and organisational measures to safeguard your personal data.
Data is stored securely and retained only for as long as necessary.

9. Your Rights

You have the right to:

Access your personal data
Request corrections
Request deletion
Restrict or object to processing
Withdraw consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us using the details above.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of third-party sites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.

12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:
Email: events@londonaudiovisualhire.co.uk